Support

You can get support from our local support team right here in Tasmania.

Visit our contact page to get in touch.


1. Terms of Service

We have a standard terms of service that we encourage every customer to read.

Visit our Terms of Service Page to find out more.


2. Privacy Policy

Your privacy is important to us.

Visit our Privacy Page to see our full privacy policy.


3. Direct Debit Terms

We offer direct debit payments and there are some terms you need be aware of.

Visit our Direct Debit Terms Page to learn more.


4. Complaint Handling Process

We believe in quality product and service and back that up with our complaint handling process.

Visit our Complaint Handling Process Page to see how we can help resolve any issues.


5. Financial Hardship Policy

We encourage you to contact us as soon as possible if you are experiencing any difficulties paying for our services.

Visit our Financial Hardship Policy Page to see your options.


6. Appointing an Authorised Representative

If you require, you are entitled to appoint an Authorised representative to act on your behalf.

Visit our Appointing an Authorised Representative page to see how that process works.


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