You can get support from our local support team right here in Tasmania.
Visit our contact page to get in touch.
1. Terms of Service
We have a standard terms of service that we encourage every customer to read.
Visit our Terms of Service Page to find out more.
Your privacy is important to us.
3. Direct Debit Terms
We offer direct debit payments and there are some terms you need be aware of.
Visit our Direct Debit Terms Page to learn more.
4. Complaint Handling Process
We believe in quality product and service and back that up with our complaint handling process.
Visit our Complaint Handling Process Page to see how we can help resolve any issues.
5. Financial Hardship Policy
We encourage you to contact us as soon as possible if you are experiencing any difficulties paying for our services.
Visit our Financial Hardship Policy Page to see your options.
6. Appointing an Authorised Representative
If you require, you are entitled to appoint an Authorised representative to act on your behalf.
Visit our Appointing an Authorised Representative page to see how that process works.