10. Domestic, Family and Sexual Violence Policy
Are you in immediate danger?
Call 000 if you need help right now.
If you think someone may be monitoring your device, exit from this document and website, delete it from your browser history and visit this website and document from a computer, tablet or smartphone that isn’t being monitored.
Your Safety is Important
Phone and internet access have become increasingly important in our everyday lives. For those who are victims and survivors of domestic and family violence, a mobile phone or internet service can be a lifeline, but also a tool of control, and the financial hardship often facing those escaping a violent situation can impact their ability to pay bills and access telecommunications services.
This policy outlines Jettech Networks’ commitment to supporting customers who are experiencing, or have experienced, family & domestic violence.
This policy sets out the resources and ways we can help support you if you are affected by domestic or family abuse. This can include physical, sexual, emotional, and/or psychological abuse.
Domestic or family abuse can also involve situations of technology facilitated abuse or financial abuse, which are both serious forms of domestic and family abuse where someone uses money or technology to gain power or control over their partner (or relative).
Keeping you safe and helping you stay connected to your support network is our priority.
Your information is safe. Your privacy is priority.
If you let us know that you are affected by domestic and family violence, we won’t disclose anything you tell us to another person, even if their name is on the account. We have a secure process, designed to ensure you do not need to explain your situation to us each time you contact us. We will be guided by the information you provide to us and provide you with assistance to support your safety.
You can choose to communicate with us via the platform you are most comfortable with, with ways to contact us found in this policy and on our website here. https://www.jettechnetworks.com.au/contact-us
You may want to nominate someone to contact us on your behalf. This may include a financial counsellor, social worker or a friend or family member. Just let us know who your support person is when we speak with you and provide consent for them to act on your behalf, then we can work with them in line with our privacy obligations.
For more information visit our Privacy Policy on our website here – https://www.jettechnetworks.com.au/privacy-policy
What if I am having trouble paying my bill?
We will understand that your situation may make it hard for you to pay your bill. Let us know if this is the case so that we can look at how we can help you. We will provide financial hardship assistance where possible and provide you with a tailored response.
You can find a copy of the Hardship Policy here – https://www.jettechnetworks.com.au/financial-hardship-policy
We will work with you to find a solution for your individual situation. We provide payment plans or other support, guided by your circumstances.
Contact Us
You can contact Jettech Networks either via phone 1300 601 146 or email – support@jettech.com.au .
We will treat you with understanding, empathy and respect, and we will do everything we can to help while also complying with our industry guidelines.
We will work with you in a respectful and appropriate way, will check with you about how you want to proceed and will not ask for proof of your situation before providing assistance.
Other Support Services
In an emergency or if you’re not feeling safe, always call 000
If you need any further support, we have set out below some external support services available across Australia.
Lifeline
24/7 Crisis Support
Phone : 13 11 14
Text : 0477 131 114
1800RESPECT
National counselling helpline, information and support 24/7
Phone : 1800 737 732 (24 x 7 support)
Kids Helpline
Online counselling service for young people aged 5 to 25.
Phone : 1800 551 800 (24 x 7 Support)
Relationships Australia
Support services for individuals, families and communities
Phone : 1300 364 277
Mensline
Support for men with family and relationship issues
Phone : 1300 789 978 (24 x 7 Support)
QLife
Support for LGBTQI+ People and their families
Phone : 1800 184 527
Local Tasmanian Support Services
Link below for where to access Tasmanian Help, Support and Information.
https://www.safefromviolence.tas.gov.au/resources-hub/service-directory
Safe At Home Family Violence Response and Referral Line
Information and referral service that connects callers to the appropriate family violence service, including counselling.
(24 x 7 Support)
After-hours calls are directed to Tasmania Police.
1800 633 937
Special Communication Needs
Spoken Language Interpretation
If you need a spoken language interpreter, you can contact the Australian Government’s
Translating and Interpreting Service (TIS) by calling 131 450. Please note that a personal account is required and fees may apply. For more information, visit https://www.tisnational.gov.au/en/Non-English-speakers/Available-services.
For written translations of this document, you may wish to use a commercial service such as Ethnic Interpreters & Translators. They can be contacted on (03) 9998 2280, or you can visit https://ethnic.com.au for more information. Fees apply
National Relay Service
If you are deaf or have difficulty hearing or speaking over the phone, you can use the National Relay Service (NRS). For more information, visit https://www.accesshub.gov.au/about-the-nrs
Feedback and Complaints
We welcome feedback to improve our Domestic, Family and Sexual Violence support.
To contact Jettech Networks, call 1300 601 146 or email support@jettech.com.au.
All feedback and complaints will be handled promptly, respectfully, and with a focus on safety and confidentiality.